Recently, things in our office are getting tougher as time passes by. High targets, New metrics and for some, pressure is “on” since the company is removing those people who's not able to at least meet the targets. I'm seeing a lot of new faces now in the company. Some agents already left, some are about to leave and the worst part is that they are those who are close to my heart. People that somehow helped me go this far, people I consider my security blanket. These events in the office make me feel low and awful. It somehow affected me in ways I can't explain. I can feel the negative aura all over the office as we waved goodbye to those people we use to see everyday. I can also name some people who are so agitated in leaving the company. Their reason? For one, it's the lack of self motivation.
As I think about their dilemma, I asked my self. What are the things that keep my motivation up?! I listed few things that keep me on track. Hope this helps you as these ideas helped me.
MONEY
Let's admit it! We all work to be compensated. I consider my work as my bread and butter. I won’t be able to experience the luxury of buying things like clothes, gadgets, vacation and tours. Having a cup of coffee at starbucks will not be possible without extra money in my pocket. And I won’t be able to support my mom with her maintenance meds. I always keep in mind that I am only able to survive each day because of the work that I have. Mind you, working in a call center will give you good compensation.
HIGHER POST
At this very moment, this is what’s keeping me going. There’s this promotion in our office that does not require any job interview or examinations to pass. You just have to pass three consecutive Score Cards without any absences. And that requires passing all the metrics and meeting all the targets of the client and the company. Also, you have to get a high professionalism grade which will be given by your immediate supervisor. Professionalism rate will be based on attendance and behavior in the office. So why not come to work and perform at you best if the reward will be your dream title.
SALARY INCREASE
Once you get that dream title, you’ll be able to enjoy the additional perk that comes with it. The company will give you an additional 5% increase of your basic salary and a chance to apply for a higher position. Another thing, as you move up the ladder, you also become more marketable. I don’t want to be hypocrite but with what is going on in our country, money matters most. So if ever you have a chance of getting additional increase on what your currently getting or getting promoted, grab it. Don’t let it pass you by.
Be miserable. Or motivate yourself. Whatever has to be done, it's always your choice.
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